fragTerms of Use
We at frag operate an online gaming and sportsbook platform offering slots, live-dealer tables, and sports markets to users in supported jurisdictions. These terms set out the conditions under which you access and use our platform, including account opening, deposits, withdrawals, and dispute resolution. By registering on frag, you agree to be bound by these terms.
Our platform is available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of frag comply with their own jurisdiction's applicable law. We reserve the right to restrict or terminate access to users in unsupported regions.
This document covers account conditions, payment methods, bonus terms, responsible use, and how we handle disputes. If you have questions about these terms, contact our support team via email or in-app messaging during business hours.
Account Opening and Eligibility on frag
To open an account on frag, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We require a valid email address, a strong password, and completion of our Know Your Customer (KYC) verification process. During KYC, you'll upload a government-issued ID and proof of address. Our verification team reviews these documents within a standard processing window.
You are responsible for providing accurate and complete information. If we discover false or misleading details, we reserve the right to suspend or terminate your account. Your account is personal and non-transferable. You may not share your login credentials or allow others to use your account. If you suspect unauthorized access, contact our support team immediately.
Deposits and Payment Methods on frag
We accept deposits via multiple payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed by our payment partners and subject to their terms and processing times. We do not charge deposit fees, but your payment provider may apply charges according to their own policies.
Once your deposit is confirmed by the payment provider, funds appear in your frag account balance. You can then use your balance to play slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), join live-dealer tables, or place sportsbook bets on Liga 1, Piala Indonesia, Piala AFF, and other markets. We are not responsible for delays or failures caused by payment providers or banking systems.
Withdrawals and Withdrawal Terms
You may request a withdrawal of your account balance at any time. Withdrawals are processed to your registered payment method or an alternative verified account. We process withdrawal requests during business hours, subject to standard verification checks. Processing times depend on your payment provider but typically follow business-day settlement schedules.
We reserve the right to request additional verification documents before processing a withdrawal, particularly for large amounts or if we detect unusual account activity. Withdrawals are subject to our anti-money-laundering and fraud-prevention policies. If we identify suspicious activity, we may delay or refuse a withdrawal pending investigation. We will notify you of any such action and the reasons for it.
Bonus Terms and Promotional Offers
We may offer promotional bonuses or tournament prizes from time to time. Any bonus offer is subject to specific terms, which we publish clearly at the time of the promotion. Bonuses are not guaranteed and may be withdrawn or modified at our discretion. Bonus funds are typically subject to wagering requirements or other conditions before they can be withdrawn.
We do not offer fixed bonus amounts or guaranteed returns. Any promotional language such as "our matching offer bonus" is paired with "terms apply" and refers to specific, time-limited offers. We reserve the right to cancel or suspend any promotion if we detect abuse, fraud, or violation of these terms.
User Conduct and Account Restrictions
You agree not to use frag for illegal purposes, fraud, money laundering, or any activity that violates applicable law. You may not use automated tools, bots, or scripts to access our platform without our written permission. You may not attempt to gain unauthorized access to our systems or other users' accounts.
We reserve the right to suspend or terminate your account if we believe you have violated these terms or engaged in prohibited conduct. We may also restrict your access if we detect patterns consistent with problem gambling or if you request account restrictions. If your account is terminated, any remaining balance will be returned to your registered payment method, subject to verification and anti-money-laundering checks.
Dispute Resolution and Complaints
If you have a complaint about our service, contact our support team via email or in-app messaging. We aim to respond within a reasonable timeframe — typically the same business day for straightforward inquiries. We will investigate your complaint and provide a resolution or explanation.
If you are not satisfied with our response, you may escalate your complaint to our management team. We will review escalated complaints and provide a final response within a standard window. If you remain dissatisfied, you may pursue dispute resolution through applicable legal channels in your jurisdiction. These terms are governed by the laws of the jurisdiction in which frag operates, and any disputes are subject to the jurisdiction's applicable legal framework.
Data Protection and Privacy on frag
We collect personal information (name, email, ID documents, payment details) to verify your identity, process transactions, and comply with regulatory requirements. All data is encrypted during transmission using industry-standard SSL protocols. We store your information securely and do not share it with third parties except as required by law or to process your transactions.
Our full Privacy Policy details how we collect, use, and protect your data. You can access it through your Account Settings or by contacting our support team. We comply with applicable data-protection regulations and respond to legitimate data-access requests within the required timeframe.
Jurisdiction and Availability
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. If you access frag from an unsupported jurisdiction, you do so at your own risk. We reserve the right to restrict or terminate access to users in unsupported regions without notice.
Users in Jakarta, Surabaya, Bandung, Medan, and Semarang may access frag where applicable law permits. We monitor regulatory changes and may adjust our service availability accordingly. If your jurisdiction's laws change, we will notify you of any impact on your account.
Limitation of Liability
We provide frag "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from your use of our platform, including loss of profits or data. Our total liability to you is limited to the amount you have deposited into your account.
We are not responsible for delays or failures caused by payment providers, banking systems, internet outages, or other factors beyond our control. We are not liable for technical issues, game glitches, or service interruptions, except where we are required to be liable by applicable law.
Changes to These Terms
We may update these terms at any time. We will notify you of material changes via email or in-app notification. Your continued use of frag after such notification constitutes acceptance of the updated terms. If you do not agree to the changes, you may close your account.
These terms were last updated and are effective as of the date shown on this page. If you have questions about these terms or our policies, contact our support team during business hours. We are committed to operating frag transparently and addressing your concerns promptly.