fragLegal Notice
We at frag operate an online gaming and sportsbook platform available only in jurisdictions where local law permits. This legal notice sets out the conditions of service availability, user eligibility, and our commitment to compliance with applicable regulations. Our services are not available everywhere, and users are responsible for verifying that access and use comply with their own jurisdiction's law.
We do not offer our services in jurisdictions where online wagering is prohibited. We do not claim to be licensed, regulated, or approved by any specific government or regulatory body. We operate as a service provider in supported regions and comply with applicable regulations where they apply. If you are unsure whether frag is available in your jurisdiction, contact our support team before opening an account.
This notice covers service availability, user responsibility, data protection, and how to contact us with legal inquiries. By accessing frag, you acknowledge that you have read and understood these terms.
Service Availability and Jurisdiction Restrictions
We at frag provide our platform only where local law permits. Our services are available to users in supported jurisdictions in Southeast Asia, with particular focus on regions where online gaming and sportsbook services are legally permitted. We do not offer our services in jurisdictions where online wagering is prohibited by law.
Users in Jakarta, Surabaya, Bandung, Medan, and Semarang may access frag where applicable law permits. However, availability in these cities does not guarantee availability throughout all regions or countries. We monitor regulatory changes continuously and may restrict or terminate service in any jurisdiction at any time if local law changes or if we determine that continued operation would violate applicable regulations.
Account Eligibility and User Verification
To open an account on frag, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We require completion of Know Your Customer (KYC) verification, which includes uploading a government-issued ID and proof of address. Our verification team reviews all documents to confirm your identity and eligibility.
If we discover that you are accessing frag from a jurisdiction where our services are prohibited, or if you have provided false information during verification, we reserve the right to suspend or terminate your account immediately. Any remaining balance will be returned to your registered payment method, subject to verification and anti-money-laundering checks.
No License or Regulatory Approval Claims
We at frag do not claim to hold a license, regulatory approval, or official recognition from any government or regulatory body. We operate as a service provider in supported jurisdictions and comply with applicable regulations where they apply. We do not represent ourselves as licensed in Indonesia, any other specific country, or any particular jurisdiction.
Our platform offers slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, MotoGP, badminton), and esports betting (Mobile Legends, Free Fire, PUBG Mobile). All games and markets are provided as entertainment services subject to the terms of use and applicable law in your jurisdiction.
Data Protection and Privacy
We collect personal information (name, email, ID documents, payment details) to verify your identity, process transactions, and comply with regulatory requirements. All data is encrypted during transmission using industry-standard SSL protocols. We store your information securely and do not share it with third parties except as required by law or to process your transactions.
Our full Privacy Policy details how we collect, use, and protect your data. You can access it through your Account Settings or by contacting our support team. We comply with applicable data-protection regulations and respond to legitimate data-access requests within the required timeframe. We accept deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), and we handle all payment information securely.
User Responsibility and Compliance
By accessing frag, you acknowledge that you are responsible for understanding and complying with the laws of your own jurisdiction. We are not liable for any legal consequences arising from your use of our platform. If online gaming or sportsbook betting is prohibited in your jurisdiction, you must not access frag.
You agree not to use frag for illegal purposes, fraud, money laundering, or any activity that violates applicable law. You agree not to use automated tools, bots, or scripts to access our platform. You agree not to attempt to gain unauthorized access to our systems or other users' accounts. Violation of these terms may result in account suspension or termination.
Contact Information and Legal Inquiries
If you have questions about our legal status, service availability in your jurisdiction, or any other legal matter, contact our support team via email or in-app messaging during business hours. We aim to respond to legal inquiries within a reasonable timeframe. Our support team can provide information about our service terms, data protection practices, and compliance with applicable regulations.
For formal legal inquiries or regulatory requests, you may contact our management team through our support channels. We will respond to legitimate legal requests in accordance with applicable law and our internal procedures.
Changes to This Legal Notice
We may update this legal notice at any time to reflect changes in our service availability, regulatory requirements, or business practices. We will notify you of material changes via email or in-app notification. Your continued use of frag after such notification constitutes acceptance of the updated notice.
If you do not agree to the updated notice, you may close your account. We recommend reviewing this legal notice periodically to stay informed about our service terms and compliance practices.
Limitation of Liability
We provide frag "as is" without warranties of any kind. We are not liable for any legal consequences arising from your use of our platform in jurisdictions where it is prohibited. We are not liable for any damages, losses, or claims arising from your access or use of frag, except where we are required to be liable by applicable law.
These terms are governed by the laws of the jurisdiction in which frag operates. Any disputes arising from your use of frag are subject to the jurisdiction's applicable legal framework. If you have questions about these terms or our legal status, contact our support team during business hours.