fragPrivacy Policy
This page describes what we collect when you use frag and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and comply with regulatory requirements. Our commitment is to handle your data transparently and securely, using industry-standard encryption and access controls.
When you register on frag, you provide your email, create a password, and upload identity documents for Know Your Customer (KYC) verification. We also collect transaction data when you deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer, and when you play slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), join live-dealer tables, or place sportsbook bets on Liga 1, Piala Indonesia, and other markets. We use this information only for account management, fraud prevention, and regulatory compliance.
We do not sell your personal data to third parties. We may share information with payment processors, fraud-detection services, and regulatory authorities only as required by law. This policy explains our practices in detail. If you have questions, contact our support team via email or in-app messaging during business hours.
What Data We Collect on frag
We collect several categories of information when you use frag. First, we collect account information: your email address, password (encrypted), full name, date of birth, and phone number. Second, we collect identity documents: a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). Third, we collect payment information: the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details), transaction amounts, and timestamps.
Fourth, we collect behavioral data: which games you play, how long you play, your betting patterns, and your account balance history. Fifth, we collect technical data: your IP address, device type, browser type, and operating system. We use cookies and similar tracking technologies to remember your login session and preferences. Sixth, we collect communication data: any messages you send to our support team, including complaint details and account-recovery requests.
How We Use Your Data on frag
We use your data for several purposes. First, account management: we verify your identity, maintain your account, and process your login requests. Second, transaction processing: we process your deposits and withdrawals through payment providers like mobile banking, local payment, and online payment. Third, fraud prevention: we analyze your account activity to detect suspicious patterns, unauthorized access attempts, and money-laundering risks.
Fourth, regulatory compliance: we maintain records of your identity, transactions, and account activity to comply with anti-money-laundering (AML) and Know Your Customer (KYC) regulations. Fifth, customer support: we use your information to respond to your inquiries, resolve disputes, and help you recover your account if you lose access. Sixth, platform improvement: we analyze aggregate (non-personal) data to understand how users interact with frag and improve our slots, live-dealer tables, and sportsbook sections.
Third-Party Data Processors
We share your data with third-party service providers who help us operate frag. Our payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) receive your payment details to process deposits and withdrawals. Our fraud-detection service receives your transaction data and IP address to identify suspicious activity. Our hosting provider stores our servers and databases, which may be located outside your jurisdiction.
We require all third-party processors to sign data-protection agreements and maintain security standards equivalent to our own. We do not permit them to use your data for their own marketing purposes. If we are required by law to disclose your information to government authorities or regulators, we will do so. We may also disclose information if we believe it is necessary to protect our legal rights or prevent fraud.
Data Security and Encryption
We protect your data using industry-standard security measures. All data transmitted between your device and our servers is encrypted using SSL (Secure Sockets Layer) protocol. Your password is encrypted and stored securely; we do not store passwords in plain text. Your identity documents are stored in a secure, access-controlled database with encryption at rest.
We implement access controls so that only authorized frag staff can view your personal information. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We maintain a data-breach response plan and will notify you promptly if we discover unauthorized access to your data. However, no security system is completely impenetrable, and we cannot guarantee absolute protection against all threats.
Your Rights and Data Access on frag
You have the right to access, correct, and delete your personal data. You can view and update your account information through your Account Settings on frag. If you want to download a copy of all your personal data, contact our support team via email. We will provide your data in a portable format within a standard processing window.
You have the right to request deletion of your account and associated data, subject to our legal obligations to retain records for regulatory compliance. If you request account deletion, we will remove your personal information from active systems but may retain transaction records as required by anti-money-laundering laws. You also have the right to object to certain uses of your data, such as marketing communications. We do not send unsolicited marketing emails; we only contact you about your account, transactions, and support requests.
Cookies and Tracking Technologies
We use cookies to remember your login session, store your language preference, and track your activity on frag for analytics purposes. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may limit your ability to use frag. We also use web beacons and similar technologies to measure how users interact with our platform.
We use analytics services to understand traffic patterns and user behavior. These services may place their own cookies on your device. We do not use cookies to track you across other websites. Our analytics data is aggregated and does not identify individual users.
Data Retention and Deletion
We retain your personal data for as long as your account is active and for a period after account closure to comply with regulatory requirements. Transaction records are retained for at least five years to satisfy anti-money-laundering and tax regulations. Identity documents are retained for the duration of your account plus a retention period mandated by law.
If you request account deletion, we will remove your data from active systems within a standard processing window, except where we are required by law to retain it. We will not use retained data for any purpose other than regulatory compliance and legal defense.
Contact Us About Your Privacy
If you have questions about our privacy practices, want to access your data, or wish to file a complaint, contact our support team. You can reach us via email or through the in-app help form. We respond to data-access requests and privacy inquiries within a standard processing window, typically within ten business days.
If you are located in Jakarta, Surabaya, Bandung, Medan, or Semarang and have concerns about how we handle your data, you may also contact your local data-protection authority. We are committed to resolving privacy concerns and maintaining your trust in frag.