frag Account Settings - Aviator, Sweet Bonanza & Fortune Tiger

Getting Started with Your frag Account

When you first register on frag, you provide an email address and create a password. We send a verification link to your email; clicking it confirms your address and activates your account. From there, you're prompted to complete Know Your Customer (KYC) verification: uploading a government-issued ID (national ID card, passport, or driver's license) and proof of address (utility bill, bank statement, or rental agreement).

Our verification team reviews these documents within a standard processing window. Once approved, your account gains full access to all frag sections: slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, MotoGP, badminton), and esports betting (Mobile Legends, Free Fire, PUBG Mobile). You can then deposit funds and begin playing.

Managing Payment Methods on frag

Your Account Settings include a dedicated Payments section where you link deposit and withdrawal methods. We support multiple payment rails to suit different preferences. Digital wallets (DANA, e-wallet, mobile banking, local payment, online payment) are quick for smaller deposits. Bank transfers (e-wallet, mobile banking, local payment, online payment) work for larger amounts and are subject to standard inter-bank settlement times. e-wallet provides an alternative mobile-payment route.

Deposit and Withdrawal Flow

To deposit, navigate to Wallet → Deposit, select your payment method, enter the amount, and complete the transaction through the provider's interface. Funds typically appear in your frag balance within minutes for digital wallets, or within a standard processing window for bank transfers. You can then use your balance to play slots, join live-dealer tables, or place sportsbook bets.

Withdrawals follow a similar process: Wallet → Withdraw, select your destination method, and submit. We process withdrawal requests during business hours. Funds return to your original payment method or an alternative account you've verified. Processing times depend on your bank or wallet provider but are subject to standard settlement schedules.

Profile Information and Personal Details

Your Account Settings let you review and update your registered name, email, phone number, and address. If any of this information changes—such as a move to a new city like Jakarta, Surabaya, Bandung, Medan, or Semarang—update it promptly. Mismatches between your frag profile and your bank account or ID documents can trigger verification holds on deposits or withdrawals.

We use your registered email for account recovery, withdrawal confirmations, and important notifications. Your phone number is optional but recommended; it helps us reach you if we detect unusual account activity. All personal data is encrypted and stored securely. We do not share your information with third parties except as required by law or to process your transactions.

Security Settings and Password Management

Your Account Settings include a Security section where you can change your password, review login history, and manage session activity. We recommend updating your password periodically and using a strong combination of letters, numbers, and symbols. If you suspect unauthorized access, change your password immediately and contact our support team.

If you forget your password, use the "Forgot Password" link on the login page. We send a secure reset link to your registered email. Click the link, create a new password, and you'll regain access to your account. This process typically takes a few minutes. If you don't receive the reset email, check your spam folder or contact support for assistance.

Transaction History and Account Activity

Your Account Settings display a complete transaction history: all deposits, withdrawals, slot plays, live-dealer sessions, and sportsbook activity. This log is timestamped and shows the amount, payment method, and status of each transaction. You can filter by date range or transaction type to find specific entries.

This history serves as your personal record for budgeting and tax purposes. If you notice a transaction you don't recognize, contact our support team with the transaction ID. We can investigate and, if necessary, reverse unauthorized charges or help you recover your account.

Verification and KYC Updates

Your Account Settings show your KYC verification status. Once approved, your account remains verified unless we detect changes that require re-verification. If you update your address or legal name, we may ask for new documents. If your ID is expiring soon, we'll notify you to upload a renewed version before it lapses.

Verification documents are stored securely and used only for compliance purposes. We do not share them with third parties. If you need to re-submit documents, use the "Upload Documents" section in Account Settings. Our team reviews new submissions within a standard window and notifies you of the outcome.

Withdrawal Preferences and Account Recovery

You can set a default withdrawal method in Account Settings so future requests automatically route to your preferred payment rail. This streamlines the process and reduces the chance of sending funds to the wrong account. You can change your default method at any time.

If you lose access to your account—whether due to a forgotten password, a compromised email, or a lost phone—our support team can help you recover it. We verify your identity using your registered email, phone number, and KYC documents. Once confirmed, we'll help you reset your password or regain access. This process typically takes one business day, though complex cases may take longer.

Support and Help Within Account Settings

Your Account Settings include a Help section with links to common guides, FAQs, and our support contact form. You can reach our team via email or in-app messaging during business hours. We respond in English and Indonesian, depending on your preference.

Common support requests include: deposit confirmation, withdrawal status checks, verification document uploads, password resets, and account-recovery assistance. We aim to respond within a reasonable timeframe—typically the same business day for straightforward inquiries. During peak periods or holidays, response times may extend slightly.

Account Settings and Slot Play

Your Account Settings are directly linked to your slot experience. When you launch Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, or Mahjong Ways, your balance and transaction history are pulled from your Account Settings in real time. This means your wallet is always synchronized across all frag sections.

If you encounter a technical issue during slot play—such as a game freeze or a missing win—our support team can review your session logs using your Account Settings history. We can confirm what happened and, if necessary, credit your account or help you troubleshoot the problem.

Privacy and Data Protection

We take your privacy seriously. All data transmitted between your device and our servers is encrypted using industry-standard SSL protocols. Your personal information is stored in secure databases with access controls and regular security audits. We do not sell or share your data with advertisers or third parties.

Our Privacy Policy (available in Account Settings) details how we collect, use, and protect your information. If you have questions about your data or want to request a copy of your personal information, contact our support team. We comply with applicable data-protection regulations and respond to legitimate requests within the required timeframe.

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